Last updated: 16 September 2024

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Audience Communications & Events SA (“us”, “we”, or “our”) operates the www.audience-communiucation.com website (hereinafter referred to as the “Site”).

 

This Privacy & Cookies Policy informs you of our policies regarding the collection, use and disclosure of Personal Data when you use our learning management system (the “Service”). Please read it carefully.

 

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of your

Personal Data in accordance with this policy.

 

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Definitions

 

Personal Data 

 

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

 

Cookies

 

Cookies are small files stored on your device (computer or mobile device).

 

Data Controller

 

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

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For the purpose of this Privacy Policy and the applicable data protection legislation (the “Data Protection Legislation”), the Data Controller is Audience Communications and Events SA, established and operating in Switzerland.

 

Data Processors (or Service Providers)

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Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use another Service Provider to provide the Services. Please see “G. Disclosure of Data” below for further information.

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Data Subject (or User)

 

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 

Group

 

In relation to a company, that company, any subsidiary or holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company.

 

 

A. Data Collection and Use

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We collect and process several different types of Personal Data for various purposes to provide and improve our Service to you.

 

B. Types of Personal Data Collected

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1. Contact Data 

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While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Contact Data”). Contact Data may include, but is not limited to:

• First name and last name

• Email address

• Phone number

• Job title and department

 

We may use your Contact Data to inform you about other training courses and materials that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

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2. Usage Data

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We may also collect information on your use of the Service, including your progress through the relevant training course(s) (“Usage Data”). 

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3. Tracking Cookies Data

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We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

 

4. Profile Data 

 

This includes:

• your login data;

• your survey responses; 

• your completed training assignments (including without limitation assignments comprising voice and/or video content); 

• your replies on the discussion forum that are made available through the Service; and

• your performance in the training programs you complete, which may be displayed on the Service ‘Leaderboard’; and

• your input and output in any mails you send and receive through the Service.

 

Please note that your account name and contribution to discussion forums will be visible to all relevant participants. Your account name and ‘Leaderboard’ scores - if applicable to your training program - will be visible to all participants on the Service platform.  Your group may opt out of this feature before starting your relevant program. If applicable to your training program, this will also be explained or demonstrated to you by us when you start your use of the Service. You should ask for clarification from your Service administrator if you require further explanation.

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Special category data – Submission of video assignments

 

If you choose to submit assignments to us in the form of video, you may incidentally be sharing with us personal information relating to your racial or ethnic origin, or physical health. Under Data Protection Legislation, these categories of personal data constitute “special category data”. It is entirely at your discretion whether you wish to submit video assignments, and by doing so you consent to us processing any special category data that you may share with us as a result.

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C. Use of Data

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We process your Personal Data for various purposes:

• To provide and maintain our Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide client support

• To gather analysis or valuable information so that we can improve our Service

• To monitor the usage of our Service

• To detect, prevent and address technical issues

• To provide you with information about other training programs which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

• To carry out surveys to help improve the quality of the Services

• To provide feedback, comments and/or scoring of any content you submit through your use of the Service with your employer, including without limitation any employee, officer or contractor of your employer

 

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D. Legal Basis for Processing Personal Data

 

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

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We may process your Personal Data because:

• We need to perform a contract with you

• You have given us your consent to do so

• The processing is in our legitimate interests and it is not overridden by your rights

• To comply with the law

 

 

E. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

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We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

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F. Transfer of Data to other jurisdictions

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. 

Whenever we transfer your Personal Data into a different jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring the appropriate safeguards required by the relevant Data Protection Legislation, is implemented.

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G. Disclosure of Data

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We may share your personal data with the parties set out below for the purposes set out in this Privacy & Cookies policy.

 

Internal Third Parties

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Other companies in the Data Controller’s Group and who are based in other jurisdictions, including Canada, the United Kingdom and Singapore and provide services similar to the Services.

 

Your Employer

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As stated under ‘C. Use of Data’ we may provide feedback, comments and/or scoring of any content you submit through your use of the Service with your employer, including without limitation any employee, officer or contractor of your employer.

 

External Third Parties

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We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related functions or assist us in analysing how our Service is used.

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We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Hosted learning management solution services – we use a centralised platform to allow our users to access the Services.

 

Security of Data

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We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

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We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we comply with the security obligations applicable to us under Data Protection Legislation, we cannot guarantee its absolute security.

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Your Data Protection Rights under the General Data Protection Regulation (GDPR)

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Under certain circumstances, you have rights under Data Protection Legislation in respect of your Personal Data. Audience Engagement UK Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to Personal Data exercise any of these rights, please contact us at learning.support@audience-communication.com

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No fee usually required

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You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

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What we may need from you

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We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

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Time limit to respond

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We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Your legal rights:

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The right to access your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. 

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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. Where possible, you can access and update your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. We may need to verify the accuracy of the new data you provide to us.

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The right to request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

The right to object. You have the right to object to our processing of your Personal Data.

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The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

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The right to withdraw consent. You also have the right to withdraw your consent at any time where Audience Communications & Events SA relied on your consent to process your personal information.

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You have the right to complain to your local Data Protection Authority about our collection and use of your Personal Data. We would, however, appreciate the chance to deal with your concerns before you approach your Data Protection Authority, so please contact us in the first instance.

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Links to Other Sites

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Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

Children’s Privacy

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Our Service does not address anyone under the age of 18 (“Children”).

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We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by contacting you by email, and/or making the new Privacy Policy available to you when you access the Service.

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact us: info@audience-communication.com​​